6 p. m. to 9:30 p.m.


One day a week.


12 modules, each of seven weeks, 4 hours per week.

Course rationale

Technical support specialists will have solid knowledge in the areas of hardware, operating systems, networks and structured cabling which will allow them to meet requirements for the equipment used in modern information technologies in a timely and efficient manner.


The program consists of 12 courses (7 weeks for each course, with one or two free weeks between courses), with a duration of 28 hours for each course.

It is recommended that students dedicate at least two hours of individual study for each lesson hour, for a total of 336 hours of class plus 672 hours of individual study, for a total of 1,008 hours.

The courses taught in this program are considered to be introductory level to intermediate level.


Participants will be able to perform the following tasks:

  • Determine the nature of failures, deal with user requirements and identify solutions to apply them.
  • Install and configure new equipment, and upgrade or enhance existing equipment.
  • Organize basic training for new users and other support group members.
  • Assist in the administration of a technical support unit.
  • Solve problems related to hardware, software, communications and computer networks, among others.
  • Create support companies, and identify sectors or niches needing such support.
  • Ensure the efficient use of computing resources in homes, companies, and institutions that use information technology.

Perfil profesional

Graduates can perform all activities required for the configuration, installation and initial use of personal computers and networks, since they will have solid knowledge of computer and network parts and their proper functioning.

They will understand and apply modern diagnostic techniques and develop criteria for configuring systems, and will be able to determine the limitations of systems in terms of processing capacity, response times, compatibility, etc.


To have completed at least a ninth grade education.

Study plan


The program is delivered using lectures, demonstrations and guided practice. Cases with practical applications of what is learned will be developed with the guidance and technical support of the instructor. There will be at least one evaluation for each course.


Introduction to computers

Computer devices I

Computer devices II

Energy and computer quality

Windows operating system


Peripheral devices

Diagnosis and viruses

Computer networks

Structured cabling

Wireless networks